We accept returns within 14 days of delivery. All items must be:
- Unworn, unused, and in original condition.
- With all original tags/ ribbon and hygiene labels attached.
- For hygiene reasons, knickers are non-returnable if the packaging has been opened.

To begin your return, please log your return on our return portal

More information on our returns policy can be found here

Refunds are issued to your original method of payment once your return is received and approved by our team. Please allow 3-5 working days for the funds to appear in your account, depending on your payment provider.

Important to note:
- If you use a return label provided through our returns portal, a fee of £2.95–£3.45 will be deducted from all UK refunds, depending on the service chosen.
- No refund will be issued without valid proof of postage.
- Items that do not meet our return criteria (e.g., worn, marked or missing tags) will not be refunded, and may be returned to sender.

To arrange a return, visit our returns portal and login with your order number and email or phone number used at the time of placing the order.

Yes, multiple items from the same order can be returned together in one parcel. However, items from separate orders must be returned in separate parcels.

Please ensure all return information is included and that each item meets our return criteria.

Yes. When you choose store credit through our returns portal, you'll receive 15% more value than your original refund amount.

For example, if you're eligible for a £100 refund, you can choose £115 in VSPR store credit instead. Once your return has been received and processed by our team, your store credit will be issued and can be used on any future purchase at vsprofficial.com

Once your return is processed at our warehouse, you’ll get an email confirmation. Please allow up to 7 business days from the day your parcel is delivered to us for it to be processed.

Yes, we accept international returns. Returns are to be sent at the customer's own costs and using a tracked service. VSPR are not responsible for lost parcels, so please keep hold of your proof of postage. Please email us at help@vsprofficial.com for our returns address. You will need to then arrange your return shipping.
Duties and taxes paid are non-refundable. Any duties incurred by VSPR for the return of your parcel will be deducted from your refund.

Please email us at help@vsprofficial.com for our returns address. You will need to then arrange your return shipping.

International returns must be sent using a tracked service, and proof of postage is essential. We strongly recommend keeping your proof of postage until your refund has been processed.

Without valid proof of postage, we’re unable to investigate or take responsibility for parcels lost in transit. Returns sent without prior contact or without proof of postage may be delayed or refused.

If you’d like to request an exchange, please email us at help@vsprofficial.com and we’ll do our best to accommodate your request. In some cases, an exchange may not be possible, in which case we’ll ask you to return the item for a refund and place a new order.

We’re so sorry if your order isn’t perfect. If you receive a faulty item, please contact our team within 7 days of receiving it at help@vsprofficial.com.
Please include your order number and a clear photo of the issue so we can resolve it swiftly.

Returned items remain the responsibility of the customer until they arrive at our warehouse.

Unfortunately:

• We cannot issue refunds for items that are not received
  
• We are not liable for parcels lost or delayed in transit without proof of delivery
  

This is why we strongly advise using a tracked service.

If an international order is refused or returned to sender due to unpaid customs charges, the return shipping costs and unpaid customs charges may be deducted from any refund issued. If we do not receive your order back from the courier, we will not be able to issue a refund.