Terms and Conditions
These Terms and Conditions ("Terms") govern your use of the website vsprofficial.com (the "Site") and the purchase of products from vsprofficial.com ("we", "us", or "our"). By accessing or using the Site, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you must not use the Site.
General Information
We trade as VSPR. VSPR is a trading name of Duxfemina Limited, a company registered in England and Wales under company number 14346725. Our registered office is 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H9JQ.
Contact Information: For any inquiries, please contact us at help@vsprofficial.com.
Eligibility
To use our Site and make purchases, you must:
- Be at least 18 years old
- Provide accurate and complete information
- Use the site in accordance with applicable laws
By placing an order, you confirm that you meet these requirements.
Access to the Website
Access to our Site is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services we provide without notice. We will not be liable if for any reason all or any part of the Site is unavailable at any time or for any period.
Use of the Site (Acceptable Use)
You agree not to:
- Use the Site for unlawful purposes or in any way that breaches applicable laws
- Transmit or upload viruses, malware, or other harmful code
- Attempt unauthorized access to our systems or other user data
- Use bots, scrapers, or other automated means to access the Site
- Impersonate any person or entity or misrepresent your affiliation
We reserve the right to take action, including termination of access, for any misuse of the Site.
Orders and Contract Formation
Order Acceptance: All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order for any reason.
Contract Formation: A contract between you and Duxfemina Limited is formed when we dispatch the ordered products to you.
Pricing and Payment
Prices: All prices are listed in GBP (£) and include VAT where applicable.
Payment Methods: We accept various payment methods as displayed on the Site. Payment is taken at the time of order placement.
Pricing Errors: In case of pricing errors, we reserve the right to cancel orders and refund any amounts paid.
Shipping and Delivery
Delivery Areas: We deliver to addresses within the United Kingdom and selected international destinations.
Delivery Times: Estimated delivery times are provided at checkout. Delays may occur due to unforeseen circumstances.
Shipping Charges: Shipping costs are calculated at checkout and may vary based on location and order value.
Delays and Force Majeure: We are not liable for delays caused by circumstances beyond our control, including postal delays and events of force majeure.
Force Majeure
We shall not be held liable for any delay or failure in performance resulting from acts beyond our reasonable control, including but not limited to natural disasters, acts of God, war, terrorism, labour disputes, government actions, epidemics, or failures of suppliers or service providers. In such cases, performance will be suspended for the duration of the force majeure event.
Returns and Exchanges
Return Policy: We accept returns for a refund to your original payment method within 14 days of delivery. Items must be unworn, in original condition, with all tags attached.
Non-Returnable Items: For hygiene reasons, knickers are non-returnable if the packaging has been opened.
Return Process: To initiate a return, please login to our return portal https://www.vsprofficial.com/apps/return_prime
Promotions & Discount Codes
From time to time, we may offer promotional discounts, voucher codes, or other incentives. By using a promotion or discount code, you agree to the following terms.
1. Use of Discount Codes
Discount codes must be entered at checkout and cannot be applied retrospectively to completed orders.
Unless otherwise stated:
- only one discount code may be used per order
- discount codes cannot be combined with other promotions or rewards.
2. Eligibility
Discount codes may be issued to selected customers or made available publicly. They may be subject to specific conditions, including minimum spend, product exclusions, or limited validity periods.
We reserve the right to withdraw or restrict any promotion at any time.
3. Exclusions
Promotions and discount codes may exclude certain products, collections, or categories. These exclusions will be communicated where applicable.
Discount codes cannot be used to purchase gift cards unless explicitly stated.
4. Expiry
All promotions and discount codes are valid for a limited time only. Expiry dates will be specified at the time of issue and cannot be extended.
5. Returns and Refunds
If an order purchased using a discount code is returned, the refund will be based on the discounted price paid.
Discount codes will not be reissued once used, unless required by law.
6. Misuse
Discount codes are intended for personal use only and may not be shared, resold, or used for commercial purposes unless explicitly permitted.
We reserve the right to cancel orders or remove discounts where misuse, abuse, or fraudulent activity is suspected.
VSPR Rewards Programme
VSPR Insider Rewards is our loyalty programme that allows customers to earn points on purchases and redeem them for exclusive rewards. By participating in VSPR Insider Rewards, you agree to the following terms.
1. Eligibility
To join VSPR Insider Rewards, you must have an active account on vsprofficial.com and be aged 18 or over. Membership is free and available to customers shopping directly through our website.
2. Earning Points
Points are earned on qualifying purchases made on vsprofficial.com. The number of points awarded per £1 spent may vary depending on your tier.
Points:
- have no cash value
- are non-transferable
- may only be used in accordance with these terms
We reserve the right to adjust or remove points where an order is cancelled, refunded, or where misuse is suspected.
3. Redeeming Points
Points can be redeemed for rewards at checkout. Rewards may be subject to minimum spend requirements and cannot be exchanged for cash.
Only one reward may be used per order unless otherwise stated.
4. Expiry
Points may expire after a period of inactivity. Any expiry periods will be communicated within your account or at the time of issue.
Reward vouchers (including birthday rewards) may be subject to a set validity period and must be used before their expiry date.
5. Returns and Refunds
If an order is returned or refunded, any points earned from that order will be removed from your account.
If a reward has been used on an order that is later returned, the value of the reward may be deducted from your refund.
6. Tier Structure
VSPR Rewards includes tiered membership levels (Insider, Muse, and Icon), which are based on your spend over a rolling 12-month period.
Tier benefits, thresholds, and earning rates are subject to change at our discretion.
7. Referral Programme
Customers may receive points for referring new customers to VSPR. Referral rewards are only issued once the referred customer has completed a qualifying first purchase.
Self-referrals, duplicate accounts, or any misuse of the referral programme may result in removal of points or suspension from the programme.
8. General
Points are only awarded on purchases made directly through vsprofficial.com. Orders placed via third-party retailers or marketplaces are not eligible.
We reserve the right to amend, suspend, or withdraw VSPR Rewards at any time without prior notice.
Intellectual Property
All content on the Site, including images, text, logos, graphics, and software, is the property of Duxfemina Limited or its licensors and is protected by intellectual property laws. You may not copy, reproduce, republish, upload, post, transmit, or distribute any material from the Site without prior written permission from us.
Links to Other Websites
Our Site may contain links to other websites not operated by vsprofficial.com. We have no control over these websites and accept no responsibility for them or for any loss or damage that may arise from your use of them.
Limitation of Liability
To the extent permitted by law, vsprofficial.com shall not be liable for any indirect, incidental, or consequential damages arising from the use of the Site or products purchased.
Privacy and Cookie Policy
Your use of the Site is also governed by our Privacy Policy and Cookie Policy which outline how we collect, use, and protect your personal information.
Governing Law
These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Changes to Terms
We reserve the right to update these Terms at any time. Changes will be posted on the Site with the updated effective date. Continued use of the Site constitutes acceptance of the revised Terms.
Contact Us
For questions regarding these Terms, please contact us at:
vsprofficial.com 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H9JQ.
Please ensure you review these Terms regularly to stay informed of any updates.
